Throughout the years, Dirk Kettlewell has learned a few tips in order to keep happy customers. This is a must for every business owner because happy customers are the backbone of our success.
Beyond simply keeping your promises, take things a step further and give your customers more than they expect.
Rewarding your customers can be as simple as giving them a special discount, or it can even mean sending them a special gift in the mail.
Consistency is one of the most overlooked aspects in achieving customer satisfaction. Customers want to know exactly what they’re going to get from you when they buy your products and services. Don’t make them doubt you by being inconsistent. Strive to be great every time.
Make it as easy as possible to get in touch with someone from your company. Publish all your contact information on every page of your website.